Return Policy

At Zomo Shopping, we want you to be fully satisfied with your purchase. If you are not happy with an item, we offer a 15-day return window starting from the date you receive your order.

1. Returns for Faulty or Damaged Items, wrong size  (Free Returns)

If your item arrives faulty, damaged, or incorrect, you are eligible for a free return.

• We will cover all return shipping costs.

• A replacement or full refund will be issued once the item is received and inspected.

• Please report any issues within 15 days of delivery.

2. Change of Mind Returns

If you decide to return an item for any reason other than damage or fault (e.g., change of mind, not as expected):

• Return shipping charges will apply.

• Items must be unused, in original packaging, and in resellable condition.

• Refunds will be issued once the item is received and evaluated.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return (e.g., personal care items, opened consumables, or customized products). These exceptions will be clearly stated on the product page.

4. How to Initiate a Return

To start a return:

1.  Initiate a return request in the support section of the website within 15 days of delivery.

2. Provide your order number, item details, and reason for return.

3. Our support team will guide you through the process and provide a return label if applicable.

5. Refund Process

• Refunds will be processed to your wallet or original payment method.

• Please allow 3–7 business days for the refund to appear after the returned item is received and inspected.