After Zomo collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source as follows:
The refund source table is given below
| Payment Method | Refund Source |
| Credit Card/Debit Card | Credit Card/Debit Card |
| Mobile Account | Mobile Account |
| Cash on Delivery | Zomo Wallet/Bank Account |
| Gift Cards | Zomo Wallet |
Note: Once the refund is issued, we are unable to change the refund method.
If your refund status is not showing as “Approved/Declined” in My Account, and the processing time for your payment method has passed, you can contact us for further assistance.
If your refund status shows as “Approved” in My Account, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.