Return Policy

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.zomo.pk platform.

Products eligible for return

A. Zomo Store

Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles

    1. The product must be returned with the original packaging, sealed, and unopened. 
    2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect. 
    3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

Beauty and Health

    1. Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
    2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

    1. Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return. 
    2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging. 
    3. Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact. 
    4. If the product is has manufacturing defect.

Home & Kitchen

    1. Furniture and large home appliances are not eligible for return.
    2. Home decor products are accepted for return  If the product is has manufacturing defect.
    3. Unwrapped bedding products will not be accepted for return.
    4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

    1. Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

    1. Dressing up costumes are non-returnable
    2. Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

    1. Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
    2. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Grocery

    1. All Grocery items are non-returnable.

Automotive

    1. The product must be returned with the original packaging, sealed, and unopened. 
    2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
    3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

    1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
    2. Any item which is used or damaged will not be accepted for return.

Books

    1. Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies

    1. Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
    2. Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

    1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
    2. Any item which is used or damaged will not be accepted.

Categories in which products are accepted for return

(1) Electronics and Mobiles (2) Beauty and Health (3) Home and Kitchen (4) Sports and Outdoor (5) Toys and Games (6) Baby Products (7) Automative (8) Tools & Home Improvement (9) Pet Supplies (10) Stationery & Office Supplies.

Terms and conditions for accepting returns

    1. The product must be returned with the original packaging, sealed, and unopened.
    2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you. 
    3. For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Zomo.
    4. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items, grocery, food items etc are not eligible for return.

Return window

Unless otherwise specified, Zomo offers a return window of fifteen (15) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card or your zomo wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

Zomo shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under Zomo section then we will make three (3) attempts to deliver the product back to the customer. otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.

Please reach out to Zomo Customer Service if you have any questions with a returned item.

C. Frequently Asked Questions for Return Refunds

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased. How does Zomo handle refunds after Returning the item?

  Why have I only received a part of the refund amount?

Note: Once the refund is issued, we are unable to change the refund method.

If your refund status is not showing as “Approved/Declined” in My Account, and the processing time for your payment method has passed, you can contact us for further assistance.

If your refund status shows as “Approved” in My Account, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

Home Account 0 Wishlist Cart
Main Menu